\n \n \n \n \n \n \n \n \n  | \n \n \n \n | \n \n \n \n \;\n\n \n \n \n \n \n \n \n \n \n \n \n \n Making Great Customer Service Contagious in Your Organization\n According to the Merriam-Webster dictionary\, a customer is a regular or frequent buyer. Our customers and how we serve them is not only our lifeline but also the bottom line. Research shows that we never hear from 96% of the people that are unhappy with our organization\, our service\, or us. Do you really know how you are doing? Learn world-class strategies that work. \;Turn that one-time customer into a lifetime customer!
\n Participants will learn:\n\n \n - The critical points of encounter to enhance customer experience
\n - Five reasons why customers become dissatisfied
\n - Why complainers are our most valued customers
\n - The strategies to gain and maintain positive customer relations
\n - The do&rsquo\;s and don&rsquo\;ts of professional customer service
\n - Strategies for consistently delivering world-class customer service
\n \n | \n \n \n \n | \n \n \n \n | \n \n \n \n \;\n\n \n \;\n\n \n \n \n \n \n \n \n \n \n \n \n Date: Tuesday\, February 26\, 2019 \;| \;Time: 9:00 am-12:00 pm
\n Cost: $49 per person | \n \n \n \n | \n \n \n \n | \n \n \n \n \;\n\n \n \n \n | \n \n\n \; \n | \n \n \n \n \;\n\n \n \;\n\n \n | \n
\n 
\; \;
